Q. Are BeverlyHillsCandle.com taper candles drip-less?

A. The key to this answer is burning conditions. Our tapers are manufactured to be drip -less by the application of a special outer coating of wax with a higher melt point. This outer layer does not melt as fast as the core, and that allows a well to develop to hold the melted wax. Proper burning conditions will prevent the outer coating from weakening and in turn from dripping. It is important to trim the wick to 1/4" before lighting, to keep the tapers away from drafts which might blow the flame sideways, to burn them some distance apart so that heat is not transferred, and most importantly to keep them standing straight in their candlesticks so wax doesn't spill over the edge.

Q. Why do some candles give off smoke?

A. Once again the key to this answer is proper burning conditions. Always trim wicks to 1/4" before lighting. If a high flame or smoking is noted during a burn, extinguish, trim the wick again to 1/4" and relight. Drafts can also be an important factor. They can cause a candle to burn unevenly exposing more wick than necessary. Remember, air vents, open windows, overhead fans all create air currents that will cause the flame to smoke.

Q. What causes a candle to burn unevenly?

A. Drafts again are the reason - causing the flame to burn to one side. Another reason could be that the holder is not resting on a level surface and the wick is not centered and straight.

Q. Why are there burning instructions on each BeverlyHillsCandle.com candles?

A. Each style of BeverlyHillsCandle.com candles requires certain special handling to insure your safety and to enhance the enjoyment of your candle burning experience. For example, votive candles should always be burned in a votive cup, pillar candles on a plate or pillar holder, discontinue burning when 1/2" of un-melted wax remains to avoid breakage - all important information. Always take time to read the important burning instructions on each candle before use.

Q. How can I find additional information about the ingredients of each candle?

A. Please contact us. Click on Customer Care at the top of any page you are on our website, we’re happy to answer your questions in a timely manner, be it via email or by calling us our Toll Free number.


Q. Do scented candles burn differently than unscented ones?


A. Not really. A well-made scented candle – like an unscented candle – produces harmless water vapor and carbon dioxide when burned. The only difference with a scented candle is that a fragrance is released as well. Reputable candle manufacturers carefully monitor the addition of fragrance to ensure a "clean" and proper burn. There is a maximum amount of fragrance that can be added to a candle before it will no longer burn cleanly or properly. There have been some reports of homemade candles containing too much fragrance, or fragrances not approved for candle use, which can cause improper burning.

Q. What should I do if my candle smokes? 


A. A well-made candle will create virtually no smoke when burning properly. However, noticeable smoking will occur whenever a candle’s flame is disturbed, which allows minute particles of unburned carbon (soot) to escape from the flame. Any candle, regardless of formulation or wax type, can be made to smoke by causing the flame to flicker. To minimize candle flickering, trim the wick to 1/4 inch before lighting, and place burning candles away from vents, drafts and other strong air currents. If a candle continues to significantly flicker or noticeably smoke, it should be extinguished. Allow it to cool, trim the wick, check for drafts, and then re-light.

Q. What should I know about using candles safely?


A. Please read our candle safety section for more information.

Q. How do I remove wax from carpeting or fabric? 


A. When the wax has hardened, gently remove the larger pieces of wax. After you have removed the larger pieces of wax, get a clean paper towel and place it over the wax spill. Using an iron on a low setting, or a blow dryer on its lowest heat setting, warm the paper towel. The wax under the towel will begin to melt and soak up into the towel. Blot the wax and repeat as necessary until wax is removed. We highly recommend consulting the fabric manufacturer's instructions before trying this trick.

Q. How do I remove wax from wood surfaces?


A. Follow the instructions above for removing wax from fabric/carpet. Be sure to use a dull object when removing the larger chips of wax so you won't ruin your wood finish. Once you warm the paper towel over the wax spill, just wipe away the wax from the surface.

Q. Why do candles fade in color?


A. If you place your candle in direct sunlight or it is exposed to strong lights, all candles will fade in color. To keep your candle looking its best, be sure to store your candle in a cool, dry place and keep out of direct sunlight.

Q. Why do I need to stop using the candle when the wax content is less than 1/2 inch from the bottom of the container?


A. This is a precautionary safety measure for you! Usually when the candle is this low, most of the wax has been used and the candle and the jar glass gets extremely hot. For your safety, don't ever pick up the candle jar when it is lit, especially if it is this low and make sure you place the candle on a heat resistant countertop.

Q. Why does the flame seem so high? How do I fix this?


A. If the flame of any candle seems too high, chances are the wick needs to be trimmed. Blow out the candle, trim the wick and relight the candle. This should correct the problem.

Q. Why is the flame so low? How do I fix this?

A. The flame may become low if the candle has burned for more hours than normal. Wax that has formed on the sides melts and reduces the length of the exposed wick. If the flame is too low, and there is melted wax in the pool under the flame, blow out the candle carefully, pour out a small amount of wax and relight. While doing this, carefully expose more of the wick by digging out a little wax around the wick. This should allow the candle to be relit.

Q. How do I get all the wax out of my candle holder? How do I get the wax of my Mosaic Burner?

A. Let the holder cool, then place it in your freezer for approximately 10 to 15 minutes and let the wax harden. The wax should then pop out in your hand. If this is not the case, then use hot water to dissolve the wax. Be sure to dry the holder before using it for another candle.